Privacy policy

Here at Paws a While Pet Grooming we are committed to protecting and respecting the privacy of your personal data. This privacy policy details how your data is collected and used. It applies to data collected when you use any of our websites, when you interact with us through social media, email, or phone.

The personal data we collect

Personal data is any information that a person can be identified from. It does not include anonymous data, where the identity and identifying information has been removed.

The following personal data are collected

Identity: first name, last name.

Contact: email address and telephone numbers.

Usage: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, other communication data; loyalty points; and details of any other products and services used by you.

Marketing and communications: your preferences in receiving marketing from us, this includes email, SMS, post and phone calls.

We also collect and use aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How we collect your data

We may collect personal data about you in the following ways:

Direct interactions – you may give us your identity, contact, and marketing and communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

  • Create an account on our websites;
  • Book services through our websites;
  • Subscribe to our social media sites;
  • Enter competitions;
  • Complete a survey;
  • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service).

Third parties – we may receive personal data about you from various third parties, including technical data from third parties, including analytics providers such as Google, Bing, Facebook and other social and search platforms.

Technical data from affiliate networks through whom you have accessed our website; contact, financial and transaction data from providers of technical, payment and delivery services.

How we use your data

We will only collect and process your data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

  • we have your consent to do so, or
  • we need your personal data to perform a contract with you. For example, to process a booking, or provide customer support connected with a booking, or
  • the processing is in our legitimate interests and not overridden by your rights, or
  • we have a legal obligation to collect or disclose personal data from you.

Marketing preferences, adverts and cookies

We may send you marketing communications and promotional offers; this is of course in accordance with your preferences you have chosen to select.

Cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google’s privacy policy is available at https://www.google.com/privacypolicy.html

Links to other websites and third parties

We may include links to external websites, social platforms and partner programs like affiliate networks. If you follow these links to any websites, they will have their own privacy policy and we do not accept any responsibility or liability for these policies.

How we share your data

We may disclose and share your personal data with third parties. All the type of third parties are listed below and reasons why we may disclose this information:

  • Square: this is currently the platform that we use to facilitate online booking of our services; your personal data are stored and shared to record your appointment.

Where you consented us to

We may at times ask you if you wish to receive marketing from some of our partners or other businesses we work with for co-joint promotions etc.

IT systems, software and platforms: This may be to help fix bugs on systems or to help us create a marketing material to show you; if we have a duty to comply from a legal obligation.

Your rights

You have rights under the data privacy legislation. This includes:

  • Request access to your personal data: You can request to obtain a copy of the personal data we hold about you and information on how we process your data.
  • Request correction and amend of your personal data: If you believe your personal data is incorrect or inaccurate. You can do this by logging in to your account online, calling us on 07806 666 149, or emailing pawsawhilepetgrooming@gmail.com
  • Request to be removed (i.e erase your data): This allows you to request that we delete your personal data in certain situations. Please note this is a request and we may not be able to allow it if it affects any legal reasons to do so. We will make you aware if the outcome of your request can not be completed.

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, social media, or let you know by email.

How to contact us

We welcome feedback. Call us on 0780 666 6149 or email us at pawsawhilepetgrooming@gmail.com

This privacy policy was last updated November 2023 in accordance with UK GDPR regulations.

Paws a While Pet Grooming
8 Cocoa Yard
Nantwich, Cheshire
CW5 5BL